TPP (Trimble Protected Plan ) refers to the continuous value-added services that will continue to be provided after the original free service period of Trimble system enjoyed by customers ends. It covers the following contents:
Making an annual after-sales guarantee budget
- Please contact our local office to discuss after-sales service guarantee matters.
Product maintenance
- Maintenance of GPS / GNSS receiver
- Cleaning of instruments
- Free replacement of sealing ring
- Free replacement of lubricating oil
- Maintenance of total station (Note: The original factory warranty does not include this item, and only extended warranty contains)
- Total station shafting inspection
- Telescope lens wiping
- 2C and index difference calibration of total station
- Software inspection of total station controller
- Total station battery inspection and recovery
- Free replacement of lubricating oil
- Maintenance of record book and controller
Product maintenance
- Gps/GNSS system maintenance
- Maintenance of optical instruments
- Maintenance of record book and controller
- Maintenance of laser transmitter and receiver
- Maintenance of radio stations
Maintenance service
- Identifying the problem of the product and the cause of the problem, and putting forward the rectification plan
Instrument management
- Inquiry of warranty status
- Inquiry of maintenance process
Training services
- Common use knowledge training
- Maintenance knowledge training
- Simple maintenance training
Technical support
- Product demonstration of field and interior operation
- Training in instrument use
- Installation and training of software (including training of new functions after software upgrade )
- Developing special training plans and programs according to the needs of users
Warranty extension service
- Warranty extension for hardware
- Warranty extension for Firmware
- Software maintenance and upgrade
